Terms

We offer Home Delivery Services exclusively for guests staying at Center Parcs

Placing an order

Catering services can be ordered per person during your stay and will be delivered to the bungalow on the selected day of delivery.

Groceries can be ordered daily until noon and will be delivered to your bungalow by 5 p.m. the same day. We charge a €5 service fee for picking, packing and delivery.

When you spend from €35- we do not charge a service fee.

With our Breakfast service and FunCooking Delivery service, all prices include delivery and therefore no delivery fee is charged.

Always include your name, address and Center Parcs booking number.

We do not sell alcoholic beverages to persons under 18 years of age.

Privacy & security

During the one-time registration, a limited amount of personal data is stored in a secure environment (name, address, phone number, etc.). Since payment takes place outside this shop, on the platform of Multisafe Pay or PayPal, no financial data is stored at Deli Food Store. Multisafe Pay and PayPal stand for secure processing of online payments, the payment is made, among other things, via the https protocol, you can check this (during payment) in the address bar of your browser.

Payment

Payment is made through Multisafe Pay or PayPal, so safe and easy, at least in the case that an order is placed online. Payment can then be made with iDEAL, PayPal, Visa, American Express and with Mastercard.

You will immediately receive an invoice by e-mail.

 

Shipping and delivery

Catering services are delivered on your specified delivery day.

Groceries will be delivered to your bungalow by 5 p.m. on the same day if ordered before noon.

General conditions 

Table of Contents:

Article 1 - Definitions.

Article 2 - Identity of the entrepreneur

Article 3 - Applicability.

Article 4 - The offer

Article 5 - The Agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of the right of withdrawal.

Article 9 - The price

Article 10 - Conformity and warranty

Article 11 - Delivery and execution

Article 12 - Payment

Article 13 - Complaints procedure

Article 14 - Disputes.

Article 15 - Additional or different provisions

 

Article 1 - Definitions.

In these terms and conditions, the following definitions shall apply:

  1. Reflection period: the period within which the consumer can exercise his right of withdrawal;
  2. Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
  3. Day: calendar day;
  4. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  5. Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
  6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
  7. Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;
  8. Distance contract: an agreement under which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
  9. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur being together in the same room at the same time.

 

Article 2 - Identity of the company

Albron Nederland BV - KvK NL 30019112 / BTW nr NL009465650B01
Albron CP Nederland BV - KvK NL 24264229 / BTW nr NL804705811B01
Albron CP Belgium N.V. - KvK BE0829284177 / BTW nr BE0829284177

Correspondence address : E-mail : [email protected]

Rijnzathe 11 3454 PV De Meern
Postbus 70 3454 ZH De Meern
Telephone Albron : 030 - 669 56 95

 

Article 3 - Applicability.

  1. These general terms and conditions apply to any offer by the entrepreneur and to any distance contract concluded between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur's premises and they will be sent free of charge to the consumer as soon as possible upon request.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general conditions may be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.
  4. In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting general conditions, the consumer may always rely on the applicable provision that is most favorable to him.

 

Article 4 - The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
  2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images these are a true reflection of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
  • the price including taxes;
  • the cost of delivery, if any;
  • The manner in which the agreement will be established and what actions are necessary to do so;
  • Whether or not the right of withdrawal applies;
  • the method of payment, delivery and performance of the agreement;
  • the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
  • the amount of the rate for distance communication if the cost of using the technique for distance communication is calculated on a basis other than the regular basic rate for the means of communication used;
  • Whether the agreement is archived after its conclusion, and if so in what way it can be accessed by the consumer;
  • the manner in which the consumer, before the conclusion of the contract, can check and, if desired, rectify the data provided by him under the contract;
  • any other languages in which, in addition to Dutch, the agreement may be concluded;
  • the codes of conduct to which the trader has submitted and the way in which the consumer can consult these codes of conduct electronically; and
  • The minimum duration of the distance contract in the case of an endurance transaction.

 

Article 5 - The Agreement

  1. The agreement, subject to the provisions of paragraph 4, is concluded at the time of the consumer's acceptance of the offer and fulfillment of the conditions set forth therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures to that end.
  4. The entrepreneur may - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.
  5. The entrepreneur will include with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:

a. the visiting address of the trader's branch where the consumer can address complaints;

b. the conditions under which and the manner in which the consumer can use the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;

c. the information about warranties and existing service after purchase;

d. the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;

e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

 

Article 6 - Right of withdrawal

On delivery of products:

  1. When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.
  2. During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When providing services:

  1. When providing services, the consumer has the option of dissolving the contract without giving reasons for at least fourteen days starting from the day of entering into the contract.
  2. To make use of his right of withdrawal, the consumer will comply with the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the latest at the time of delivery.

 

Article 7 - Costs in case of withdrawal

  1. If the consumer exercises his right of withdrawal, at most the cost of return shipment shall be borne by him.
  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

 

Article 8 - Exclusion of the right of withdrawal.

  1. The entrepreneur can exclude the consumer's right of withdrawal to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.
  2. Exclusion of the right of withdrawal is only possible for products:

a. that have been created by the entrepreneur in accordance with consumer specifications;

b. that are clearly personal in nature;

c. which by their nature cannot be returned;

d. that may spoil or age quickly;

e. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

 

Article 9 - The price

  1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
  2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur's control, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.
  3. Price increases within 3 months of the conclusion of the agreement are permitted only if they result from legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:

a. they result from statutory regulations or provisions; or

b. the consumer is authorized to terminate the agreement as of the day on which the price increase takes effect.

5. The prices mentioned in the offer of products or services include VAT.

 

Article 10 - Conformity and Warranty

  1. The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations that existed on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

 

Article 11 - Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
  2. The place of delivery is the bungalow number at Center Parcs De Huttenheugte that the consumer has made known to the company.
  3. Subject to what is stated about this in article 4 of these general conditions, the company will execute accepted orders with on the specified day of delivery. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be notified immediately on the day of delivery. In that case, the consumer has the right to dissolve the agreement without cost and the right to possible compensation.
  4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after dissolution.
  5. If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.
  6. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a previously designated and made known to the entrepreneur representative, unless otherwise expressly agreed.

 

Article 12 - Payment

  1. As far as not otherwise agreed upon, the amounts owed by the consumer should be paid within 14 days after the start of the reflection period referred to in Article 6 paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.
  2. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. Where advance payment is stipulated, the consumer may not assert any rights regarding the execution of the order or service(s) in question before the stipulated advance payment has been made.
  3. Orders placed by consumers during their stay at Center Parcs De Huttenheugte can also be purchased on account, i.e. without prepayment. Payment must be made on delivery to the cottage or at the latest one day before departure in the Food Store at the vacation park.
  4. The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.
  5. In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.

 

Article 13 - Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has identified the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.

 

Article 14 - Disputes.

  1. Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.

 

Article 15 - Additional or different provisions

Additional provisions or provisions deviating from these general conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.